Return & Refund Policy

If want to return the items you order, please contact us to communicate the return details before returning.

If your order somehow happens to get damaged in transit, please contact us immediately for a solution. Not acceptable to get a refund without admission.

We can not cancel orders once they are shipped.

We're available to support you via E-mail: service@purchasecrystal.com

Return Address: Building B1, Oriental Chuangzhi Park, Suzhou Industrial Park, Jiangsu Province, China.

Return cost: customers need to bear the logistics cost of the return first because our international transportation cannot be paid by cash on delivery. The return fee is 10-20 USD/kg, it depends on your region.

Service Tel: +8613691572962

We are here for all questions and concerns! Also, feel free to reach out to service@purchasecrystal.com, if you want to customized the crystals.